Refund Policy
Protecting customers with transparent and fair refund policies
Last Updated: July 30, 2025
Digital Content Refund Notice
bknil service is digital content under Article 17, Paragraph 2, Item 5 of the "Act on Consumer Protection in Electronic Commerce". As backlink sites are generated immediately upon ticket use, refunds are restricted after use.
Article 1 (Refund Eligibility and Period)
① Refund eligible items for bknil service are as follows:
Ticket Purchase
- Full Refund: Within 7 days of purchase, only if tickets are completely unused
- Partial Refund: Within 7 days of purchase, after deducting used tickets
- After 7 days: Non-refundable due to digital content nature
- Promotion/Event tickets: Non-refundable
Subscription Products
- Within 7 days of first payment: Refund after deducting used tickets
- After 7 days: Non-refundable
- Unused after renewal payment: Full refund within 7 days of payment
Refund Abuse Prevention Policy
The company may restrict refunds in the following cases to protect legitimate users and maintain healthy service operations:
- Repeated pattern of bulk purchases followed by minimal use and refund requests
- More than 3 refund requests per month from the same account
- Repeated refunds and repurchases to abuse discount benefits
② Refund application period is calculated from the payment date, following Toss Payments system standards.
Important Notice
This service provides immediately usable digital content. Under e-commerce law, withdrawal rights are restricted after 7 days or after ticket use. Please confirm this before purchase.
Article 2 (Non-refundable Items)
Refunds may be restricted in the following cases:
- Already used tickets (tickets used for backlink site creation)
- Promotion, event, or free tickets
- After refund period (7 days) has passed
- Service restrictions due to user responsibility
- Tickets obtained through fraudulent means
- Transferred or resold to third parties
Article 3 (Refund Application Method)
① Refund applications can be made as follows:
Refund Application Procedure
- Request refund via customer service email (milli@molluhub.com)
- Provide required information: member email, payment number, refund reason
- Refund review (1-3 business days)
- Refund processed to original payment method upon approval
② Please include the following information when applying for refund:
- Email address used for registration
- Toss Payments transaction or order number
- Purchase date and amount
- Reason for refund request
Article 4 (Refund Processing Time)
① Refund processing times are as follows:
| Payment Method | Refund Processing Time |
|---|---|
| Credit Card | 3-5 business days after cancellation |
| Debit Card | 3-5 business days after cancellation |
| Bank Transfer | 2-3 business days after approval |
| Virtual Account | 2-3 business days after account verification |
| Toss Money | Immediate refund |
② Refund status is notified via email and can be checked on Toss Payments My Page.
Article 5 (Partial Refund)
① For partially used tickets, partial refunds are available as follows:
Partial Refund Calculation
Refund Amount = Purchase Amount - (Used Tickets × Individual Ticket Price)
* Individual ticket price: ₩10,000 (based on Starter ticket)
Example:
- Pro ticket: ₩100,000 for 13 tickets (+3 bonus)
- Refund request after using 3 tickets
- Refund amount: ₩100,000 - (3 × ₩10,000) = ₩70,000
② Rules for partial refunds:
- Used tickets are deducted at individual price (₩10,000)
- Bonus tickets are excluded from refund calculation
- No refund if remaining amount is ₩0 or less
- Bulk purchase discount benefits expire upon refund
③ Partial refunds are only available within 7 days of purchase.
Article 6 (Refund Due to Service Defects)
① Full refund is available regardless of use in the following cases:
- Duplicate payment due to payment system error
- Unable to use purchased tickets due to service failure
- Service unavailable due to company responsibility
- Significant difference between advertised and actual service
② Refunds due to service defects can be requested without time limit.
Article 7 (Refund Rejection and Hold)
① Refunds may be rejected or held in the following cases:
- Service restricted due to terms violation
- Payment through fraudulent means
- Using stolen payment information
- Causing damage to company through refund abuse
② Rejection reasons are notified via email when refund is denied.
Article 8 (Appeal)
① Appeals against refund rejection can be filed within 14 days of rejection notice.
② Appeals can be made through:
- Customer service email: milli@molluhub.com
- Phone: 02-931-9310
- Korea Consumer Agency dispute mediation
Article 9 (Toss Payments Cancellation)
① Payments through Toss Payments also follow Toss Payments cancellation policy.
② Additional fees may apply according to PG company policy:
- PG fees for partial cancellation
- Reprocessing fees due to refund account errors
③ Refund processing may be delayed during Toss Payments system maintenance.
Article 10 (Special Provisions)
① Bulk purchase discounts assume full usage; partial refunds are calculated at individual unit price.
Refund Amount Protection Rules
Refunds may be restricted or adjusted in the following cases:
- Enterprise ticket (₩300,000): Non-refundable after using 30+ tickets
- Pro ticket (₩100,000): Non-refundable after using 10+ tickets
- Basic ticket (₩50,000): Non-refundable after using 5+ tickets
- After 7 days: Non-refundable due to digital content nature
② Ticket Validity Period
- Purchased tickets are valid for 1 year from purchase date
- Expired tickets are automatically deleted and non-refundable
- Validity cannot be extended; notification sent 30 days before expiry
③ This refund policy complies with Article 17 of the Act on Consumer Protection in Electronic Commerce, considering digital content characteristics.
④ The company operates this refund policy to maintain healthy service operations and fair usage environment for all users.
Consumer Protection Notice
This refund policy complies with the Act on Consumer Protection in Electronic Commerce and Content Industry Promotion Act.
- Korea Consumer Agency: 1372 (www.kca.go.kr)
- Electronic Commerce Mediation Committee: 1661-5714 (www.ecmc.or.kr)
- Fair Trade Commission: 044-200-4010 (www.ftc.go.kr)
Customer Support Center
Please contact customer service for refund inquiries.
Email: milli@molluhub.com
Phone: 02-931-9310
Business Hours: Weekdays 09:00 - 18:00 (Excluding weekends and holidays)